Engineer Technician III (Audio Visual)

Houston, TX
Full Time
Mid Level
Job Title: Engineering Technician III
Location: Johnson Space Center (Houston, TX) 
Clearance: Able to obtain Public Trust

SUMMARY: The Engineering Technician III performs assignments that are not completely standardized or prescribed, selects or adapts standard procedures or equipment, using fully applicable precedents, receives initial instructions, equipment requirements, and advice from supervisor or engineer as needed, performs recurring work independently. Work is reviewed for technical adequacy or conformity with instructions. This technician performs at this level one or a combination of such typical duties as:

a. Constructing components, subunits, or simple models or adapts standard equipment; may troubleshoot and correct malfunctions.

b. Following specific layout and scientific diagrams to construct and package simple devices and subunits of equipment.

c. Conducting various tests or experiments which may require minor modifications in test setups or procedures as well as subjective judgments in measurement, selecting, preparing, and operating standard test equipment and records test data;

d. Extracting and compiling a variety of engineering data from field notes, manuals, lab reports, etc., processing data, identifying errors or inconsistencies, selecting methods of data presentation.

e. Assisting in design modification by compiling data related to design, specifications, and materials that are pertinent to specific items of equipment or component parts; developing information concerning previous operational failures and modifications, and using judgment and initiative to recognize inconsistencies or gaps in data and


QUALIFICATIONS: 

• AS or BS degree in Information Technology, Computer Science or related field or 5 years of experience in lieu of degree.

• 5 or more years of relevant experience supporting conference room technologies including virtual meeting platforms, microphones, speakers, codecs, room A/V controllers, projectors, phones, audio/visual calibration, video walls, amplifiers, technologies such as or similar to BiAmp, Shure, Extron, Control Professional, Qsys, etc.
 
• 3+ years of cable plant experience working with fiber optic, copper, and category cabling.

• 3+ years of audio-visual equipment troubleshooting and issue resolution and repair

• 3+ years’ experience troubleshooting complex routing and switching issues.

• 3+ years’ experience configuring switches, routers, network appliances, WAN acceleration devices.

REQUIREMENTS:
  • Intermediate to advanced troubleshooting skills with audio visual conference equipment.
  • Strong communication and customer service skills.
  • Ability to work in a team environment to resolve technical issues in a dynamic environment.
  • Strong communication and interpersonal skills to work with clients and team members effectively.
  • Ability to interpret network drawings and specifications.
  • Ability to identify different colors and telecom color codes.
  • Lifting of heavy objects of up to 50 pounds
PRIMARY DUTIES, RESPONSIBILITIES & ESSENTIAL JOB FUNCTIONS:
  • Installing, supporting, and/or maintaining IT equipment and audio-visual conference room equipment for both legacy and new installations. Evaluating and recommending necessary product maintenance activities and upgrades.
  • Performing technical analyses of conference room software, hardware and transmission equipment using various diagnostic tools in support of efficient operations.
  • Identifying, diagnosing, and resolving technical problems related to network failure/integrity and usage of PC hardware and software including conference room displays, controllers, Crestron devices, AMX, Cisco, speakers, microphones, controllers, codecs, touch panels, fixed and following cameras and controllers.
  • Monitoring data traffic and controls network resource performance to ensure high-quality transmission.
  • Demonstrating a high level of customer service, professionalism, end-user support to a large VIP customer.
  • Performing testing and dry runs as needed to ensure repairs, newly installed hardware, and any configuration changes are working properly and have not caused regression to conference room operability.
  • Perform preventative maintenance inspections and ongoing patching of conference room equipment.
  • Support root cause analysis activities of conference room incidents.
  • Utilizing existing knowledge while building additional knowledge of the company, client, and processes.
  • Resolving work orders for Network, VOIP, and conference room equipment.
  • Resolving incidents according to service level agreements for IT and AV equipment.
  • Solving a range of straightforward problems and providing ad-hoc conference room equipment training to end-user customers and room operators.
  • Analyzing possible solutions using standard procedures.
  • Completing work with a moderate level of guidance and direction.
  • Solving standard problems by analyzing possible solutions using experience, judgement, and precedents.
  • Working within guidelines and policies.
  • Explaining information to others in straightforward situations.
  • Ensure equipment and services provide a consistent end-user experience. Solving standard problems by analyzing possible solutions using experience, judgement, and precedents

Noetic Strategies Inc. offers a competitive salary, an extensive benefits package and a work environment that encourages excellence. For positions requiring a security clearance, selected applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Noetic Strategies Inc. is an equal opportunity and affirmative action employer that does not discriminate in employment.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, age, sexual orientation, gender identity, or national origin, disability or protected veteran status.

Noetic Strategies Inc. endeavors to make www.noeticstrategies.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact noeticstrategies.com for assistance. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

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